Effective Date : 20 February 2023
Privacy Policy
At Shayan Hotel & Resort PLC safeguarding your personal information is a core part of our commitment to excellence. Whether you’re booking a luxury cottage, attending a lakeside event or simply browsing our website, we ensure your data is handled with the highest standards of confidentiality and security.
What We Collect :
- Guest name, contact details, and booking preferences
- Payment information for secure transactions
- Feedback, reviews, and service usage data
- Technical data from website visits (cookies, device info, etc.)
How We Use It :
- To confirm reservations and personalise your stay
- To improve our services and guest experience
- To communicate updates, offers, or service-related notices
- To comply with legal and operational requirements
Your Rights,
Guests may request access, correction or deletion of personal data at any time. We do not sell or share your information with third parties without consent.
For privacy-related inquiries: info@shayanresort.com
Terms & Conditions
By engaging with Shayan Hotel & Resort PLC guests agree to the following terms designed to ensure a safe, enjoyable and respectful environment for all:
Booking & Check-In
- Valid identification is required at check-in.
- Early check-in or late check-out is subject to availability and may incur additional charges.
- All bookings are subject to confirmation and availability.
Use of Facilities
- Resort amenities—including swimming pool, kids zone, BBQ area and lake deck—are for registered guests only.
- Guests must follow posted safety guidelines and staff instructions.
- Damages to property or misuse of facilities may result in penalties.
Events & Group Bookings
- Convention hall and event spaces must be reserved in advance.
- Event terms are governed by separate contracts and policies.
- Noise, decor and guest limits must comply with resort standards.
Liability & Conduct
- Shayan Hotel & Resort PLC is not responsible for loss or damage to personal belongings.
- Guests are expected to maintain respectful behaviour toward staff, other guests and property.
- Management reserves the right to deny service or remove guests violating resort policies.
For technical issues or digital support: tech@shayanresort.com
Refund & Cancellation
We understand that travel plans can change. Our refund policy is designed to be fair, transparent, and considerate of both guest needs and operational commitments.
Standard Bookings
- Full Refund : Cancellations made at least 72 hours before check-in
- Partial Refund : Cancellations within 72 hours may incur a service charge
- No Refund : No-shows or same-day cancellations
Event & Group Reservations
- Subject to contract terms and cancellation notice period
- Security deposits may be non-refundable depending on event type and timing
Special Packages & Promotions
- Non-refundable unless otherwise stated
- Date changes may be allowed based on availability
For refund requests or complaints: support@shayanresort.com
